🔁 Return and Refund Policy
Effective Date: August 01, 2025
At Neela Siththam, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, our Return and Refund Policy outlines the conditions under which you may request a return or refund.
1. Eligibility for Returns & Refunds
- Defective Items: If the product is found to be defective or damaged, it will be replaced with another item after inspection.
- Wrong Item Shipped: If you receive an incorrect product, notify us within 48 hours of delivery.
- Change of Mind: Returns for non-defective items are accepted within 14 days of delivery, provided the item is unused, in its original packaging, and with proof of purchase.
Non-Returnable Items: Perishable goods, personalized/custom-made products.
2. How to Request a Return/Refund
Contact us via:
Include:
- Your order number
- Photos/videos of the issue (if applicable)
- Reason for the return
3. Refund Processing
- Approved returns must be shipped back within 7 days
- Return shipping costs are the customer's responsibility unless the return is due to our error
- No cash refunds will be issued under any circumstances.
4. Policy Updates
We may update this policy periodically. Check this page for the latest version.